Frequently Asked Questions 

Q: What types of materials are used in your interior accessories?

A: Our interior accessories are crafted from high-quality materials such as car android touch screens, car footmaps, car perfumes, car utilities, and many more.

Q: Are your exterior accessories compatible with all car models?

A: Our exterior accessories are designed to be compatible with a wide range of car models. However, we recommend checking the product specifications for compatibility with your specific vehicle.

Q: How do I choose the right size car body cover for my car?

A: You can select the appropriate cover based on your vehicle’s model and Brand name.

Q: Are your car body covers waterproof and weather-resistant?

A: Yes, our car body covers are made from waterproof and weather-resistant materials to protect your vehicle from rain, snow, dust, and UV rays.

Q: Do you offer car body covers with UV protection?

A: Yes, we offer car body covers with UV protection to shield your vehicle’s paint and interior from harmful UV rays that can cause fading and damage.

Q: Do you offer air purifiers and ionizers for cars in your safety accessories?

A: Yes, we provide air purifiers and ionizers that help improve air quality inside your vehicle by removing airborne pollutants and allergens.

Q: Are your car lighting products easy to install?

A: Yes, our car lighting products are designed for easy installation and come with clear instructions for DIY installation. However, professional installation is recommended for certain products.

Q: Do you offer LED lighting options for interior and exterior use?

A: Yes, we offer a variety of LED lighting options for both interior and exterior use, including LED headlights, taillights, interior accent lighting, and more.

Q: Can I find fog lights and driving lights in your car lighting category?

A: Yes, we offer fog lights and driving lights that enhance visibility in low-light conditions, improving safety and driving confidence.

Q: What are the benefits of using LED bulbs for car lighting?

A: LED bulbs offer several benefits, including energy efficiency, long lifespan, instant illumination, and improved brightness for enhanced visibility on the road.

Q: Do you offer bike covers for different sizes and types of motorcycles?

A: Yes, we provide bike covers in various sizes and designs to fit different types of motorcycles, including bikes and scooters.

Q: Are your bike accessories compatible with all bike models?

A: Our bike accessories are designed to be compatible with most standard bike models. However, we recommend checking the product specifications for detailed information

Customer Support

Q : What is the best time to contact the support team of carzex.com

A : Our support team is available 10.30 AM to 6.00 PM Monday to Saturday over our support number 9711393973 & WhatsApp chat. However, you may contact us on our email id care@carzex.com our team will get back to you as soon as possible.

Q: How do I know if my product is covered under warranty?

A: Warranty details are mentioned on the product detail page of all products. Warranty coverage conditions and claim process may differ with every product criteria.

Q:How can I claim a warranty on my product?

A:All products manufactured by carzex.com can be requested for warranty claim by sending an email to care@carzex.com with the following details

• Your Name
• Your Phone Number
• Your Email Id
• Photographs of the defect
• Problem statement
• Where you bought the product from
• Copy of bill or date of purchase item
• Our quality team will review your eligibility for the claim and will help you claim the warranty as per the set criteria.

Q:How can I get my product Exchanged?

A:We have a defined exchange policy, where we agree to exchange the product in the following conditions only

• defective product
• damaged during transit
• wrong delivery

Note:An exchange request shall not be entertained for

• product ordered wrongly / by mistake
• variance in product image/video and actual color tones
• better price deal

Q : My PIN code is not serviceable as per your website, but I want to buy products, what do I do?

A:We work with the best logistic partners and are working on rapidly increasing the serviceable pin codes. However, if you do not find your PIN code in the list, you may contact our support team; the team will check for the possibility of servicing your order (for prepaid orders only).

Q:How do I add a promotion code or coupon code during my purchase?

A: After you have added products to your cart and are ready to make payment, do the following steps

• Click on your cart
• Click on check out
• On the ordering detail page, you shall get an option to apply a discount code
• Enter valid code and press apply
• Enjoy your additional discount

Q: How much time will my order take to reach me?

A:We at carzex.com use third-party logistics services, hence we cannot assure you the delivery time, but we can give you an estimated shipping date; after shipping it normally takes 4-7 days to reach you (depending upon your PIN Code)

Q : I am not able to decide what products to buy, what do I do?

A:Our team is full of experts, who can provide you perfect solution for your needs from their experience and knowledge gained through immense training and serving customers like you. Just reach out to them via multiple options available like

• WhatsApp Chat
• Calling the support number (+919711393973)

Q: Do I need to have an account to buy from your site?

A:No, it is not mandatory to have an account on carzex.com to buy from our website. You may use the ‘Guest Checkout Feature’ if you want to purchase without creating an account. However, we recommend creating an account and then continuing purchase as it helps you keep a track of your order history.